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Technical Support

All technical support you may need will be here.

How to post in this subforum

When posting in this subforum, please do it as follows, this will help us to solve the issue faster.

Spoiler

Guildcard: 42000001
Character Slot: 1
Date/Time: 31/12/2015 - 23:59 UTC -0
Description: Explain what happened.
Comment: This is just an example


Notes:

Guildcard

If the report is not related to a specific account, use N/A.
To see your guildcard in game, open the menu with Home or F12 and select Chat > Guildcard > My Card.

Character Slot

If the report is not related to a specific character, use N/A.
If the report is related to the common bank, you can indicate it with (Common Bank)
The first note of this section still applies, so if you are only reporting the common bank, use N/A (Common Bank).
There are only 4 character slots, use the slots where the problem is if applicable, use only numbers.

Date/Time

If the report is not related to a specific date/time, use N/A.
Please be concise, if you don't remember the date/time, use an approximate.
Post the time with a timezone.

??

If you don't follow this guidelines when posting, we might not work in your report until you correct it.
If you have a question related with this guidelines, please message a member of the staff or send a mail through the Contact Us form.
Do NOT send messages to the staff to report errors unless it's a security problem that has to be discussed in private.

3,843 topics in this forum

  1. psobb.exe stopped working

    By Kira Note,
    • 5 replies
    • 489 views

  3. Unable to create a game

    By lazurit,
    • 4 replies
    • 487 views

  4. Game Crashes(?)

    By Retru,
    • 4 replies
    • 1.1k views

  5. Cant type my name in charater set up

    By Promis,
    • 1 reply
    • 482 views

  6. Game closes after launch

    By Zeik188,
    • 4 replies
    • 764 views

  7. System requirements

    By Qannon,
    • 2 replies
    • 1.1k views

  8. It won't let me play

    By Kira Note,
    • 3 replies
    • 714 views

  9. illegal characters in path

    By Luke42,
    • 9 replies
    • 3.5k views

  10. Losing Srank weapons

    By ink,
    • 2 replies
    • 579 views

  11. Challenge wont load

    By ink,
    • 0 replies
    • 410 views

  12. some solution to the close windows 10 help

    By henrique,
    • 2 replies
    • 588 views

  13. How can I run my PSOBB offline setup in true native 4K? (+Virtual Fullscreen would be nice too)

    By Proutbedaine,   
    • 5 replies
    • 1.9k views

  14. Launcher and Installer say the file is "password protected"

    By Thegickdobbler,
    • 2 replies
    • 983 views

  15. i did a stupid and misspelled my email address

    By wontrice,
    • 2 replies
    • 1.4k views

  16. Launcher timing out, not updating :(

    By Wolf Moon,
    • 8 replies
    • 1.1k views

  17. Can't run Launcher - potential virus or unwanted software

    By sabertooth2251,
    • 1 reply
    • 795 views

  18. I can't remember my User ID, has been 6 years from the last time i've played

    By Isaac Clarke,
    • 1 reply
    • 597 views

  19. Cannot run launcher

    By Abominabibble,
    • 3 replies
    • 1.2k views

  20. Cannot run launcher

    By Abominabibble,
    • 0 replies
    • 715 views

  21. Lost Character Password

    By Danilovisky,
    • 1 reply
    • 771 views

  22. Constant Crashing 1 2

    By mudkipzjm,
    • 21 replies
    • 2.6k views

  23. Necesito AYUDAaaaaaaa

    By ToBoGuRo,
    • 3 replies
    • 726 views

  24. 403 error launcher / 908

    By ink,
    • 3 replies
    • 1.2k views

  25. Virus?

    By KuraDomowa,
    • 1 reply
    • 1.8k views

  26. Trojan in launcher?

    By AnubisEnd,
    • 3 replies
    • 1.6k views
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