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Technical Support

All technical support you may need will be here.

How to post in this subforum

When posting in this subforum, please do it as follows, this will help us to solve the issue faster.

Spoiler

Guildcard: 42000001
Character Slot: 1
Date/Time: 31/12/2015 - 23:59 UTC -0
Description: Explain what happened.
Comment: This is just an example


Notes:

Guildcard

If the report is not related to a specific account, use N/A.
To see your guildcard in game, open the menu with Home or F12 and select Chat > Guildcard > My Card.

Character Slot

If the report is not related to a specific character, use N/A.
If the report is related to the common bank, you can indicate it with (Common Bank)
The first note of this section still applies, so if you are only reporting the common bank, use N/A (Common Bank).
There are only 4 character slots, use the slots where the problem is if applicable, use only numbers.

Date/Time

If the report is not related to a specific date/time, use N/A.
Please be concise, if you don't remember the date/time, use an approximate.
Post the time with a timezone.

??

If you don't follow this guidelines when posting, we might not work in your report until you correct it.
If you have a question related with this guidelines, please message a member of the staff or send a mail through the Contact Us form.
Do NOT send messages to the staff to report errors unless it's a security problem that has to be discussed in private.

3,888 topics in this forum

  1. [READ THIS FIRST] Frequent bugs 1 2 3

    By chuk,
    • 36 replies
    • 20.6k views

  2. Lobby music broken

    By Gor3,
    • 2 replies
    • 244 views

  3. Account Recovery Not Working

    By 888poke,
    • 2 replies
    • 578 views

  4. Help please

    By joeldandoy@gmail.com,
    • 5 replies
    • 406 views

  5. How do I delete this forum account?

    By AdamFrost901,
    • 1 reply
    • 221 views

  6. Account Recovery

    By BLACKHEART,
    • 6 replies
    • 431 views

  7. Mag Vanished After "Sort Items" Issue

    By Zralex,   
    • 2 replies
    • 179 views

  8. AHK /bank macro

    By Khazaddim,
    • 8 replies
    • 638 views

  9. I shoot: I crash (? . _.)

    By Kotta,
    • 6 replies
    • 497 views

  10. New player but password not working?

    By Arithalon,
    • 2 replies
    • 265 views

  11. Crashes everytime i attack

    By RecklessPrincxss,
    • 5 replies
    • 461 views

  12. Issue: Client version too old update through Launcher

    By joetroop,
    • 1 reply
    • 401 views

  13. Constant Crashing

    By CoalBerner,   
    • 1 reply
    • 242 views

  14. Cant Update the launcher

    By Champione,
    • 3 replies
    • 289 views

  15. Game account recover

    By bloodseeker,
    • 2 replies
    • 306 views

  16. Problema para reset de materiais

    By Caio Cesar Pafume Ribeiro,
    • 2 replies
    • 162 views

  17. Crashing as soon as i press any attack in game

    By hidden,
    • 1 reply
    • 217 views

  18. crashing

    By Gaz,
    • 8 replies
    • 564 views

  19. Any suggestions regarding error no. 100?

    By Liam Topliss,
    • 3 replies
    • 892 views

  20. Audio crash during gameplay

    By CookieMom,
    • 1 reply
    • 238 views

  21. Performance issues

    By Lemon,
    • 6 replies
    • 966 views

  22. Every time i fire a gun. My friend crashes

    By Jukes4JesusTV,
    • 3 replies
    • 393 views

  23. Controller issues on Windows 11

    By Antarius,
    • 0 replies
    • 223 views

  24. cannot log in

    By bunnygwen,
    • 6 replies
    • 1.3k views

  25. I am not receiving the password reset link email.

    By Naitguolf,
    • 2 replies
    • 295 views
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