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Strawberry Orange Banana Lime Leaf Slate Sky Blueberry Grape Watermelon Chocolate Marble
Strawberry Orange Banana Lime Leaf Slate Sky Blueberry Grape Watermelon Chocolate Marble

Technical Support

All technical support you may need will be here.

How to post in this subforum

When posting in this subforum, please do it as follows, this will help us to solve the issue faster.

Spoiler

Guildcard: 42000001
Character Slot: 1
Date/Time: 31/12/2015 - 23:59 UTC -0
Description: Explain what happened.
Comment: This is just an example


Notes:

Guildcard

If the report is not related to a specific account, use N/A.
To see your guildcard in game, open the menu with Home or F12 and select Chat > Guildcard > My Card.

Character Slot

If the report is not related to a specific character, use N/A.
If the report is related to the common bank, you can indicate it with (Common Bank)
The first note of this section still applies, so if you are only reporting the common bank, use N/A (Common Bank).
There are only 4 character slots, use the slots where the problem is if applicable, use only numbers.

Date/Time

If the report is not related to a specific date/time, use N/A.
Please be concise, if you don't remember the date/time, use an approximate.
Post the time with a timezone.

??

If you don't follow this guidelines when posting, we might not work in your report until you correct it.
If you have a question related with this guidelines, please message a member of the staff or send a mail through the Contact Us form.
Do NOT send messages to the staff to report errors unless it's a security problem that has to be discussed in private.

3,667 topics in this forum

  1. [READ THIS FIRST] Frequent bugs 1 2

    By chuk,
    • 22 replies
    • 11,850 views

  2. Fix/modify player name?

    By OutlawStar,
    • 2 replies
    • 54 views

  3. Account not found

    By Exodus_Prevails,
    • 11 replies
    • 480 views

  4. 2560X1440?

    By zoom,
    • 4 replies
    • 159 views

  5. Update luncher fail

    By BobFish0607,
    • 4 replies
    • 1,848 views

  6. Logueo Invalido / Invalid Log-In

    By Technoir16,   
    • 1 reply
    • 77 views

  7. Everything in-game is wrong

    By Grill,
    • 7 replies
    • 285 views

  8. Anti-Virus Problems!

    By Rebels,
    • 3 replies
    • 85 views

  9. invalid login credentials

    By ramegor,
    • 2 replies
    • 284 views

  10. Not able to launch the game

    By Jubellini,
    • 4 replies
    • 286 views

  11. item withdraw disappeared after "connection terminated"

    By Toughbreak,
    • 11 replies
    • 366 views

  12. I cant get launcher to work or Update install

    By KingMocha,
    • 1 reply
    • 774 views

  13. Need account activated?

    By Lvl93Roxas,
    • 1 reply
    • 419 views

  14. GLITCH: Item Names are Not The Items Shown

    By Krystalinerok,
    • 1 reply
    • 417 views

  15. Solo mode bosses are not beatable.

    By Amaranthine,
    • 2 replies
    • 492 views

  16. cant access account

    By Brianna Gardner,   
    • 3 replies
    • 160 views

  17. quests Cant unlock more quest from Main Story

    By Chick_Linda,   
    • 2 replies
    • 93 views

  18. Activation Email Not sent

    By Crossxz,   
    • 3 replies
    • 1,187 views

  19. Cannot log-in

    By Fictionally,
    • 2 replies
    • 155 views

  20. bigtony11111111

    By bigtony11111111,
    • 4 replies
    • 510 views

  21. Xbox One controller issues (connected through USB) 1 2

    By darinw2016,   
    • 18 replies
    • 2,626 views

  22. Cannot type in login creds

    By TyrNoxia,
    • 0 replies
    • 91 views

  23. Please turn off Buffed Belras 11/2019

    By Tiel,
    • 13 replies
    • 814 views

  24. Stats Mag

    By Sergio2kx,
    • 3 replies
    • 170 views

  25. Need Help

    By (Jay),
    • 3 replies
    • 726 views
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