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Technical Support

All technical support you may need will be here.

How to post in this subforum

When posting in this subforum, please do it as follows, this will help us to solve the issue faster.

Spoiler

Guildcard: 42000001
Character Slot: 1
Date/Time: 31/12/2015 - 23:59 UTC -0
Description: Explain what happened.
Comment: This is just an example


Notes:

Guildcard

If the report is not related to a specific account, use N/A.
To see your guildcard in game, open the menu with Home or F12 and select Chat > Guildcard > My Card.

Character Slot

If the report is not related to a specific character, use N/A.
If the report is related to the common bank, you can indicate it with (Common Bank)
The first note of this section still applies, so if you are only reporting the common bank, use N/A (Common Bank).
There are only 4 character slots, use the slots where the problem is if applicable, use only numbers.

Date/Time

If the report is not related to a specific date/time, use N/A.
Please be concise, if you don't remember the date/time, use an approximate.
Post the time with a timezone.

??

If you don't follow this guidelines when posting, we might not work in your report until you correct it.
If you have a question related with this guidelines, please message a member of the staff or send a mail through the Contact Us form.
Do NOT send messages to the staff to report errors unless it's a security problem that has to be discussed in private.

3,895 topics in this forum

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    By chuk,
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  2. Controller help

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  3. has my in game account been deleted?

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  4. Recovering Game Account

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    • 195 views

  5. floor reader

    By LiL_SaD,
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  6. game crashes

    By FireBlaze009,
    • 1 reply
    • 226 views

  7. "Invalid ID/password"

    By Fanfan53,
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    • 293 views

  8. Username login change

    By Igasu,
    • 5 replies
    • 286 views

  9. Friend having severe crash issues

    By catchtwentythree,
    • 4 replies
    • 269 views

  10. Lobby music broken

    By Gor3,
    • 2 replies
    • 415 views

  11. Account Recovery Not Working

    By 888poke,
    • 2 replies
    • 866 views

  12. Help please

    By joeldandoy@gmail.com,
    • 5 replies
    • 598 views

  13. How do I delete this forum account?

    By AdamFrost901,
    • 1 reply
    • 367 views

  14. Account Recovery

    By BLACKHEART,
    • 6 replies
    • 629 views

  15. Mag Vanished After "Sort Items" Issue

    By Zralex,   
    • 2 replies
    • 320 views

  16. AHK /bank macro

    By Khazaddim,
    • 8 replies
    • 1.1k views

  17. I shoot: I crash (? . _.)

    By Kotta,
    • 6 replies
    • 739 views

  18. New player but password not working?

    By Arithalon,
    • 2 replies
    • 501 views

  19. Crashes everytime i attack

    By RecklessPrincxss,
    • 5 replies
    • 756 views

  20. Issue: Client version too old update through Launcher

    By joetroop,
    • 1 reply
    • 928 views

  21. Constant Crashing

    By CoalBerner,   
    • 1 reply
    • 429 views

  22. Cant Update the launcher

    By Champione,
    • 3 replies
    • 446 views

  23. Game account recover

    By bloodseeker,
    • 2 replies
    • 514 views

  24. Problema para reset de materiais

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    • 2 replies
    • 287 views

  25. Crashing as soon as i press any attack in game

    By hidden,
    • 1 reply
    • 320 views
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