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All technical support you may need will be here.

How to post in this subforum

When posting in this subforum, please do it as follows, this will help us to solve the issue faster.

Spoiler

Guildcard: 42000001
Character Slot: 1
Date/Time: 31/12/2015 - 23:59 UTC -0
Description: Explain what happened.
Comment: This is just an example


Notes:

Guildcard

If the report is not related to a specific account, use N/A.
To see your guildcard in game, open the menu with Home or F12 and select Chat > Guildcard > My Card.

Character Slot

If the report is not related to a specific character, use N/A.
If the report is related to the common bank, you can indicate it with (Common Bank)
The first note of this section still applies, so if you are only reporting the common bank, use N/A (Common Bank).
There are only 4 character slots, use the slots where the problem is if applicable, use only numbers.

Date/Time

If the report is not related to a specific date/time, use N/A.
Please be concise, if you don't remember the date/time, use an approximate.
Post the time with a timezone.

??

If you don't follow this guidelines when posting, we might not work in your report until you correct it.
If you have a question related with this guidelines, please message a member of the staff or send a mail through the Contact Us form.
Do NOT send messages to the staff to report errors unless it's a security problem that has to be discussed in private.

3,846 topics in this forum

  1. [READ THIS FIRST] Frequent bugs 1 2 3

    By chuk,
    • 36 replies
    • 18.1k views

  3. bug

    By kuratulas,
    • 4 replies
    • 128 views

  4. Launcher not working now

    By JeevesMagus,
    • 2 replies
    • 92 views

  5. can't login to game

    By DSLeonis,
    • 4 replies
    • 477 views

  6. Game is closing completely with no error.

    By Bawma,
    • 4 replies
    • 225 views

  7. I fed my mag, dc and now its gone?

    By flotrix,
    • 6 replies
    • 311 views

  8. Does anyone know why the number keypad keys don't work in game or just my laptop?

    By mathewjcruz,
    • 6 replies
    • 387 views

  9. never mind it work (delete topci thanks)

    By Hayeren,
    • 0 replies
    • 105 views

  10. error 908/difficulty updating

    By Alexander Wright,
    • 1 reply
    • 183 views

  11. bug Black Gear (berrier) 1 2

    By Heather Prime,
    • 15 replies
    • 898 views

  12. Error: The Request Was Aborted

    By Lunehtik,
    • 11 replies
    • 1.5k views

  13. How to whitelist your PSO folder so your Windows Defender/Security stops blocking it on Windows 11 (with screenshots)

    By wontrice,
    • 0 replies
    • 334 views

  14. Can't figure out my in-game ID

    By Exorsaik,
    • 2 replies
    • 503 views

  15. "Unable to connect to the remote server" error updating from launcher

    By yocomotocino,
    • 2 replies
    • 339 views

  16. Can't log into the game after creation an account.

    By nerojin1991,
    • 3 replies
    • 301 views

  17. Returning to Ultima, but characters are gone

    By Emeraldsniper,
    • 5 replies
    • 210 views

  18. Item names glitching

    By Talisien,
    • 4 replies
    • 1.4k views

  19. cannot log in

    By bunnygwen,
    • 5 replies
    • 530 views

  20. Bizarre Controller issues

    By Kajet,
    • 0 replies
    • 165 views

  21. Episode2 cmode

    By ink,
    • 2 replies
    • 235 views

  22. Game launcher won't start

    By Hydr0Reaper666,
    • 1 reply
    • 194 views

  23. Selecting new font in Launcher, doesn't apply. What am I doing wrong?

    By MapleQB,
    • 0 replies
    • 332 views

  24. Returning Player, Please help me recover my 3 accounts!

    By Joseph Hararah,
    • 1 reply
    • 190 views

  25. Game wont load up 1 2

    By Vigilance,
    • 19 replies
    • 2.1k views

  26. empty bank items

    By MrSpock,
    • 3 replies
    • 234 views
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