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Strawberry Orange Banana Lime Leaf Slate Sky Blueberry Grape Watermelon Chocolate Marble
Strawberry Orange Banana Lime Leaf Slate Sky Blueberry Grape Watermelon Chocolate Marble

Technical Support

All technical support you may need will be here.

How to post in this subforum

When posting in this subforum, please do it as follows, this will help us to solve the issue faster.

Spoiler

Guildcard: 42000001
Character Slot: 1
Date/Time: 31/12/2015 - 23:59 UTC -0
Description: Explain what happened.
Comment: This is just an example


Notes:

Guildcard

If the report is not related to a specific account, use N/A.
To see your guildcard in game, open the menu with Home or F12 and select Chat > Guildcard > My Card.

Character Slot

If the report is not related to a specific character, use N/A.
If the report is related to the common bank, you can indicate it with (Common Bank)
The first note of this section still applies, so if you are only reporting the common bank, use N/A (Common Bank).
There are only 4 character slots, use the slots where the problem is if applicable, use only numbers.

Date/Time

If the report is not related to a specific date/time, use N/A.
Please be concise, if you don't remember the date/time, use an approximate.
Post the time with a timezone.

??

If you don't follow this guidelines when posting, we might not work in your report until you correct it.
If you have a question related with this guidelines, please message a member of the staff or send a mail through the Contact Us form.
Do NOT send messages to the staff to report errors unless it's a security problem that has to be discussed in private.

3,689 topics in this forum

  1. [READ THIS FIRST] Frequent bugs 1 2

    By chuk,
    • 22 replies
    • 12,275 views

  2. N°908

    By adrixxl,
    • 4 replies
    • 126 views

  3. Account Hacked?

    By rapidz,
    • 11 replies
    • 206 views

  4. Question about Controller setting

    By iamaboy,
    • 2 replies
    • 292 views

  5. Black Screen on Startup

    By Jawd,
    • 2 replies
    • 174 views

  6. Unable to Log-In or Recover Password

    By kaymetal,   
    • 3 replies
    • 344 views

  7. I CANT TEXT

    By Gessé,
    • 2 replies
    • 183 views

  8. Launcher/Antivirus Issues

    By (Jay),
    • 3 replies
    • 431 views

  9. Game crashes when i deposit a large amount of meseta

    By archisint,
    • 2 replies
    • 205 views

  10. Mi mag perdio Mylla and Youlla y duplico Farlla

    By Tenno,
    • 4 replies
    • 153 views

  11. In game chat not working

    By Shade_Shadows,
    • 4 replies
    • 120 views

  12. I cant get launcher to work or Update install

    By KingMocha,
    • 5 replies
    • 1,314 views

  13. Operation did not complete successfully

    By Va1mar,
    • 1 reply
    • 157 views

  14. Invalid Login Credentials

    By thleat11_02,
    • 1 reply
    • 130 views

  15. Xbox Controller

    By Xavier_Buhallin,
    • 11 replies
    • 1,137 views

  16. item reader not working

    By Explus,
    • 3 replies
    • 299 views

  17. psobb.dll error

    By Solender,
    • 3 replies
    • 216 views

  18. Help Logging in to the actual game

    By SwiftFox,
    • 1 reply
    • 156 views

  19. Launcher not opening (error code 1450)

    By jacobewagner,
    • 1 reply
    • 159 views

  20. Menu moves by itself

    By Cihbvae,
    • 2 replies
    • 162 views

  21. Invalid Credentials

    By lonewolfleon77,
    • 2 replies
    • 151 views

  22. Update luncher fail

    By BobFish0607,
    • 5 replies
    • 2,004 views

  23. Problema com o jogo

    By nando,
    • 6 replies
    • 1,071 views

  24. Character is missing (deleted?)

    By bblckdragon,
    • 0 replies
    • 305 views

  25. Mag is bugged?

    By (Jay),
    • 4 replies
    • 258 views
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