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Technical Support

All technical support you may need will be here.

How to post in this subforum

When posting in this subforum, please do it as follows, this will help us to solve the issue faster.

Spoiler

Guildcard: 42000001
Character Slot: 1
Date/Time: 31/12/2015 - 23:59 UTC -0
Description: Explain what happened.
Comment: This is just an example


Notes:

Guildcard

If the report is not related to a specific account, use N/A.
To see your guildcard in game, open the menu with Home or F12 and select Chat > Guildcard > My Card.

Character Slot

If the report is not related to a specific character, use N/A.
If the report is related to the common bank, you can indicate it with (Common Bank)
The first note of this section still applies, so if you are only reporting the common bank, use N/A (Common Bank).
There are only 4 character slots, use the slots where the problem is if applicable, use only numbers.

Date/Time

If the report is not related to a specific date/time, use N/A.
Please be concise, if you don't remember the date/time, use an approximate.
Post the time with a timezone.

??

If you don't follow this guidelines when posting, we might not work in your report until you correct it.
If you have a question related with this guidelines, please message a member of the staff or send a mail through the Contact Us form.
Do NOT send messages to the staff to report errors unless it's a security problem that has to be discussed in private.

3,791 topics in this forum

  1. [READ THIS FIRST] Frequent bugs 1 2

    By chuk,
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    • 15.7k views

  2. Cant get custom fonts in Ultima?

    By Master Spark,
    • 2 replies
    • 47 views

  3. Donation

    By deadson12,
    • 2 replies
    • 54 views

  4. F1-F12 not working

    By LilJack,
    • 2 replies
    • 218 views

  5. Starting the game. Crashes/Closed after hitting start game on launcher

    By LilJack,
    • 1 reply
    • 34 views

  6. Game password forgot

    By sahvoz,   
    • 1 reply
    • 312 views

  7. Close pls n ty

    By SubZero,
    • 1 reply
    • 146 views

  8. Can't recover my account

    By DearMax,
    • 1 reply
    • 100 views

  9. Unable to Recover account

    By OmgItsFax,   
    • 3 replies
    • 304 views

  10. Pressing "Start Game" on launcher brings up a black screen for a few seconds with PSO cursor before closing

    By Milenkov,
    • 4 replies
    • 597 views

  11. can't download quests

    By Kopfman2000,
    • 1 reply
    • 135 views

  12. stas87

    By stas87,
    • 4 replies
    • 217 views

  13. Lost son Hopkins EP4

    By ink,
    • 1 reply
    • 151 views

  14. Trouble creating game account

    By Variathus,
    • 1 reply
    • 123 views

  15. Wrong item names

    By senkia,
    • 2 replies
    • 168 views

  16. My Maracas disappeared from my gear after crash!

    By assface,
    • 0 replies
    • 152 views

  17. Cannot extract

    By Nerjinzul,
    • 2 replies
    • 595 views

  18. Recovering Old Account

    By mattlol85,
    • 8 replies
    • 994 views

  19. Password Recovery Issue

    By TheGingerChris,
    • 2 replies
    • 238 views

  20. Lost Forum Account with DTs

    By Dollypatton,
    • 1 reply
    • 179 views

  21. fixxed

    By hackleman8,
    • 1 reply
    • 232 views

  22. Forgot my game login

    By Foxstyle,
    • 1 reply
    • 142 views

  23. Lost My demon water gun

    By assface,
    • 1 reply
    • 234 views

  24. invalid login credentials

    By Gaz,
    • 5 replies
    • 342 views

  25. A beginner's question

    By vital542,
    • 6 replies
    • 782 views
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