Jump to content
Strawberry Orange Banana Lime Leaf Slate Sky Blueberry Grape Watermelon Chocolate Marble
Strawberry Orange Banana Lime Leaf Slate Sky Blueberry Grape Watermelon Chocolate Marble

Technical Support

All tech support you may need will be here.


How to post in this subforum

When posting in this subforum, please do it as follows, this will help us to solve the issue faster.

Spoiler

Guildcard: 42000001
Character Slot: 1
Date/Time: 31/12/2015 - 23:59 UTC -0
Description: Explain what happened.
Comment: This is just an example


Notas:

Guildcard

If the report is not related to a specific account, use N/A.
Para ver tu guildcard in the game,  open the menu with Home or F12 and select Chat > Guildcard > My Card.

Character Slot

If the report is not related to a specific character, use N/A.
If the report is related to the common bank, you can indicate it with (Common Bank)
The first note of this section still applies, so if you are only reporting the common bank, use N/A (Common Bank).
There are only 4 character slots, use the slots where the problem is if applicable, use only numbers.

Date/Time

If the report is not related to a specific date/time, use N/A.
Please be concise, if you don't remember the date/time, use an approximate.
Post the time in UTC -0, you can use this tool to convert your local time to UTC -0.
Don't use "X dais/hours/minutes ago" unless you don't really remember the time.

??

If you don't follow this guidelines when posting, we might not work in your report until you correct it.
If you have a question related with this guidelines, please message a member of the staff or send a mail through the Contact Us form.
Do NOT send messages to the staff to report errors unless it's a security problem that has to be discussed in private.

Gracias!

3,630 topics in this forum

    • 22 replies
    • 11,245 views
  1. Error 403?

    • 1 reply
    • 7 views
  2. Does not work

    • 2 replies
    • 568 views
    • 2 replies
    • 741 views
    • 1 reply
    • 271 views
    • 2 replies
    • 154 views
    • 79 replies
    • 5,026 views
    • 2 replies
    • 261 views
    • 12 replies
    • 1,164 views
    • 11 replies
    • 2,604 views
    • 0 replies
    • 99 views
    • 13 replies
    • 2,089 views
    • 5 replies
    • 619 views
  3. Lost Item

    • 4 replies
    • 666 views
    • 3 replies
    • 1,251 views
    • 9 replies
    • 651 views
    • 5 replies
    • 441 views
    • 3 replies
    • 439 views
    • 4 replies
    • 467 views
    • 2 replies
    • 349 views
    • 2 replies
    • 476 views
  4. Help!

    • 5 replies
    • 650 views
    • 7 replies
    • 455 views
    • 9 replies
    • 775 views
  5. Samurai armor

    • 2 replies
    • 674 views
×
×
  • Create New...