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Strawberry Orange Banana Lime Leaf Slate Sky Blueberry Grape Watermelon Chocolate Marble
Strawberry Orange Banana Lime Leaf Slate Sky Blueberry Grape Watermelon Chocolate Marble

Technical Support

All technical support you may need will be here.

How to post in this subforum

When posting in this subforum, please do it as follows, this will help us to solve the issue faster.

Spoiler

Guildcard: 42000001
Character Slot: 1
Date/Time: 31/12/2015 - 23:59 UTC -0
Description: Explain what happened.
Comment: This is just an example


Notes:

Guildcard

If the report is not related to a specific account, use N/A.
To see your guildcard in game, open the menu with Home or F12 and select Chat > Guildcard > My Card.

Character Slot

If the report is not related to a specific character, use N/A.
If the report is related to the common bank, you can indicate it with (Common Bank)
The first note of this section still applies, so if you are only reporting the common bank, use N/A (Common Bank).
There are only 4 character slots, use the slots where the problem is if applicable, use only numbers.

Date/Time

If the report is not related to a specific date/time, use N/A.
Please be concise, if you don't remember the date/time, use an approximate.
Post the time with a timezone.

??

If you don't follow this guidelines when posting, we might not work in your report until you correct it.
If you have a question related with this guidelines, please message a member of the staff or send a mail through the Contact Us form.
Do NOT send messages to the staff to report errors unless it's a security problem that has to be discussed in private.

3,731 topics in this forum

  1. [READ THIS FIRST] Frequent bugs 1 2

    By chuk,
    • 22 replies
    • 13,104 views

  2. Necesito AYUDAaaaaaaa

    By ToBoGuRo,
    • 2 replies
    • 35 views

  3. 403 error launcher / 908

    By ink,
    • 3 replies
    • 272 views

  4. Trojan in launcher?

    By AnubisEnd,
    • 3 replies
    • 606 views

  5. Error 903

    By Abraham_Lincoln,
    • 2 replies
    • 169 views

  6. Error 908

    By KSicat,
    • 4 replies
    • 189 views

  7. Unable to launch game [Windows 10]

    By acidbearboy,
    • 3 replies
    • 300 views

  8. Necesito ayuda recuperando una cuenta o un personaje

    By Drago1,   
    • 4 replies
    • 496 views

  9. My friend cannot access her Ultima account anymore.

    By Gamingboy6422,
    • 1 reply
    • 266 views

  10. Server full

    By Gotty,
    • 10 replies
    • 318 views

  11. Error 908

    By Masterballs,
    • 3 replies
    • 239 views

  12. Game crashes after shooting.

    By Clappy,
    • 11 replies
    • 555 views

  13. crashes after PB sometimes 1 2

    By RazzleDazzle,
    • 26 replies
    • 3,285 views

  14. "Error: The given path's format is not supported."

    By 777,
    • 12 replies
    • 272 views

  15. Recovering Old Account

    By mattlol85,
    • 1 reply
    • 302 views

  16. (No908) Patch server connection failed. 1 2

    By iiFalconZ,   
    • 19 replies
    • 4,402 views

  17. error 908. Help!

    By Shunt006,
    • 2 replies
    • 169 views

  18. Need to recover old account

    By thirish,   
    • 6 replies
    • 488 views

  19. i cant se item descriptions on the floor

    By Froy666,
    • 2 replies
    • 674 views

  20. Item names wrong launcher won't update

    By Siah,
    • 9 replies
    • 455 views

  21. Error 908

    By Kammicalo,
    • 5 replies
    • 326 views

  22. bank bug report

    By final pacman,
    • 2 replies
    • 178 views

  23. Perdida dark meteo o la quitaron del server?

    By skulldark,
    • 4 replies
    • 321 views

  24. Cant login to game

    By dlqpdk,   
    • 1 reply
    • 215 views

  25. Returning player

    By wolf,
    • 1 reply
    • 275 views
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