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Technical Support

All technical support you may need will be here.

How to post in this subforum

When posting in this subforum, please do it as follows, this will help us to solve the issue faster.

Spoiler

Guildcard: 42000001
Character Slot: 1
Date/Time: 31/12/2015 - 23:59 UTC -0
Description: Explain what happened.
Comment: This is just an example


Notes:

Guildcard

If the report is not related to a specific account, use N/A.
To see your guildcard in game, open the menu with Home or F12 and select Chat > Guildcard > My Card.

Character Slot

If the report is not related to a specific character, use N/A.
If the report is related to the common bank, you can indicate it with (Common Bank)
The first note of this section still applies, so if you are only reporting the common bank, use N/A (Common Bank).
There are only 4 character slots, use the slots where the problem is if applicable, use only numbers.

Date/Time

If the report is not related to a specific date/time, use N/A.
Please be concise, if you don't remember the date/time, use an approximate.
Post the time with a timezone.

??

If you don't follow this guidelines when posting, we might not work in your report until you correct it.
If you have a question related with this guidelines, please message a member of the staff or send a mail through the Contact Us form.
Do NOT send messages to the staff to report errors unless it's a security problem that has to be discussed in private.

3,898 topics in this forum

  1. [READ THIS FIRST] Frequent bugs 1 2 3

    By chuk,
    • 36 replies
    • 22.7k views

  2. i dont know my in game login information

    By Dallo,
    • 2 replies
    • 92 views

  3. Is it possible to change my in game password?

    By puyopop,
    • 4 replies
    • 219 views

  4. Gallon Shop Bug Problem :"L

    By Sheva,
    • 6 replies
    • 287 views

  5. Controller help

    By ZenReborn,
    • 8 replies
    • 643 views

  6. has my in game account been deleted?

    By dantethetactician,
    • 2 replies
    • 259 views

  7. Recovering Game Account

    By zkarzero18@yahoo.com,
    • 3 replies
    • 366 views

  8. floor reader

    By LiL_SaD,
    • 2 replies
    • 2.5k views

  9. game crashes

    By FireBlaze009,
    • 1 reply
    • 287 views

  10. "Invalid ID/password"

    By Fanfan53,
    • 0 replies
    • 354 views

  11. Username login change

    By Igasu,
    • 5 replies
    • 419 views

  12. Friend having severe crash issues

    By catchtwentythree,
    • 4 replies
    • 477 views

  13. Lobby music broken

    By Gor3,
    • 2 replies
    • 558 views

  14. Account Recovery Not Working

    By 888poke,
    • 2 replies
    • 1k views

  15. Help please

    By joeldandoy@gmail.com,
    • 5 replies
    • 729 views

  16. How do I delete this forum account?

    By AdamFrost901,
    • 1 reply
    • 455 views

  17. Account Recovery

    By BLACKHEART,
    • 6 replies
    • 749 views

  18. Mag Vanished After "Sort Items" Issue

    By Zralex,   
    • 2 replies
    • 430 views

  19. AHK /bank macro

    By Khazaddim,
    • 8 replies
    • 1.4k views

  20. I shoot: I crash (? . _.)

    By Kotta,
    • 6 replies
    • 876 views

  21. New player but password not working?

    By Arithalon,
    • 2 replies
    • 606 views

  22. Crashes everytime i attack

    By RecklessPrincxss,
    • 5 replies
    • 951 views

  23. Issue: Client version too old update through Launcher

    By joetroop,
    • 1 reply
    • 1.2k views

  24. Constant Crashing

    By CoalBerner,   
    • 1 reply
    • 543 views

  25. Cant Update the launcher

    By Champione,
    • 3 replies
    • 526 views
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