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Technical Support

All technical support you may need will be here.

How to post in this subforum

When posting in this subforum, please do it as follows, this will help us to solve the issue faster.

Spoiler

Guildcard: 42000001
Character Slot: 1
Date/Time: 31/12/2015 - 23:59 UTC -0
Description: Explain what happened.
Comment: This is just an example


Notes:

Guildcard

If the report is not related to a specific account, use N/A.
To see your guildcard in game, open the menu with Home or F12 and select Chat > Guildcard > My Card.

Character Slot

If the report is not related to a specific character, use N/A.
If the report is related to the common bank, you can indicate it with (Common Bank)
The first note of this section still applies, so if you are only reporting the common bank, use N/A (Common Bank).
There are only 4 character slots, use the slots where the problem is if applicable, use only numbers.

Date/Time

If the report is not related to a specific date/time, use N/A.
Please be concise, if you don't remember the date/time, use an approximate.
Post the time with a timezone.

??

If you don't follow this guidelines when posting, we might not work in your report until you correct it.
If you have a question related with this guidelines, please message a member of the staff or send a mail through the Contact Us form.
Do NOT send messages to the staff to report errors unless it's a security problem that has to be discussed in private.

3,866 topics in this forum

  1. Request to Change Game Account Name

    By Agapetos,
    • 3 replies
    • 1.3k views

  3. Account Recovery

    By mericarol,
    • 3 replies
    • 710 views

  4. Unable to receive guild invite

    By beebopn,
    • 1 reply
    • 319 views

  5. Haven't played this game since playing from 2009-2011

    By Quadworks,
    • 2 replies
    • 367 views

  6. Some of my mags raised a level of defense without me noticing. Literally, there was no way for me to notice....

    By Kotta,
    • 5 replies
    • 759 views

  7. client

    By reina,   
    • 1 reply
    • 385 views

  8. Game crashes after starting 1 2

    By hephaistos47,   
    • 20 replies
    • 6.4k views

  9. Login issues

    By Shumai,
    • 1 reply
    • 275 views

  10. Donation

    By deadson12,
    • 7 replies
    • 2k views

  11. Unable to Log into Old Account link to Facebook

    By beebopn,
    • 5 replies
    • 714 views

  12. Cant get custom fonts in Ultima?

    By Master Spark,
    • 2 replies
    • 416 views

  13. F1-F12 not working

    By LilJack,
    • 2 replies
    • 579 views

  14. Starting the game. Crashes/Closed after hitting start game on launcher

    By LilJack,
    • 1 reply
    • 272 views

  15. Game password forgot

    By sahvoz,   
    • 1 reply
    • 532 views

  16. Close pls n ty

    By SubZero,
    • 1 reply
    • 351 views

  17. Can't recover my account

    By DearMax,
    • 1 reply
    • 283 views

  18. Unable to Recover account

    By OmgItsFax,   
    • 3 replies
    • 705 views

  19. Pressing "Start Game" on launcher brings up a black screen for a few seconds with PSO cursor before closing

    By Milenkov,
    • 4 replies
    • 827 views

  20. can't download quests

    By Kopfman2000,
    • 1 reply
    • 390 views

  21. stas87

    By stas87,
    • 4 replies
    • 500 views

  22. Lost son Hopkins EP4

    By ink,
    • 1 reply
    • 329 views

  23. Trouble creating game account

    By Variathus,
    • 1 reply
    • 329 views

  24. Wrong item names

    By senkia,
    • 2 replies
    • 490 views

  25. My Maracas disappeared from my gear after crash!

    By assface,
    • 0 replies
    • 378 views

  26. Cannot extract

    By Nerjinzul,
    • 2 replies
    • 1.5k views
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