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Can't recover my account


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Hello everyone!
A few years ago I was playing on Ultima. I downloaded the installer today and I can't click on "new game" but only on register user ID. I still have the data that came to me via mail when I registered (Username and Guildcard) but when I enter them it tells me that they are invalid. Is there a way to recover the account with the characters I had?

Thanks in advance

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