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Technical Support

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How to post in this subforum

When posting in this subforum, please do it as follows, this will help us to solve the issue faster.

Spoiler

Guildcard: 42000001
Character Slot: 1
Date/Time: 31/12/2015 - 23:59 UTC -0
Description: Explain what happened.
Comment: This is just an example


Notes:

Guildcard

If the report is not related to a specific account, use N/A.
To see your guildcard in game, open the menu with Home or F12 and select Chat > Guildcard > My Card.

Character Slot

If the report is not related to a specific character, use N/A.
If the report is related to the common bank, you can indicate it with (Common Bank)
The first note of this section still applies, so if you are only reporting the common bank, use N/A (Common Bank).
There are only 4 character slots, use the slots where the problem is if applicable, use only numbers.

Date/Time

If the report is not related to a specific date/time, use N/A.
Please be concise, if you don't remember the date/time, use an approximate.
Post the time with a timezone.

??

If you don't follow this guidelines when posting, we might not work in your report until you correct it.
If you have a question related with this guidelines, please message a member of the staff or send a mail through the Contact Us form.
Do NOT send messages to the staff to report errors unless it's a security problem that has to be discussed in private.

3,883 topics in this forum

  1. Challenge wont load

    By ink,
    • 0 replies
    • 459 views

  3. some solution to the close windows 10 help

    By henrique,
    • 2 replies
    • 632 views

  4. How can I run my PSOBB offline setup in true native 4K? (+Virtual Fullscreen would be nice too)

    By Proutbedaine,   
    • 5 replies
    • 2.2k views

  5. Launcher and Installer say the file is "password protected"

    By Thegickdobbler,
    • 2 replies
    • 1.1k views

  6. i did a stupid and misspelled my email address

    By wontrice,
    • 2 replies
    • 1.5k views

  7. Launcher timing out, not updating :(

    By Wolf Moon,
    • 8 replies
    • 1.2k views

  8. Can't run Launcher - potential virus or unwanted software

    By sabertooth2251,
    • 1 reply
    • 845 views

  9. I can't remember my User ID, has been 6 years from the last time i've played

    By Isaac Clarke,
    • 1 reply
    • 646 views

  10. Cannot run launcher

    By Abominabibble,
    • 3 replies
    • 1.3k views

  11. Cannot run launcher

    By Abominabibble,
    • 0 replies
    • 772 views

  12. Lost Character Password

    By Danilovisky,
    • 1 reply
    • 838 views

  13. Constant Crashing 1 2

    By mudkipzjm,
    • 21 replies
    • 2.9k views

  14. Necesito AYUDAaaaaaaa

    By ToBoGuRo,
    • 3 replies
    • 792 views

  15. 403 error launcher / 908

    By ink,
    • 3 replies
    • 1.3k views

  16. Virus?

    By KuraDomowa,
    • 1 reply
    • 1.8k views

  17. Trojan in launcher?

    By AnubisEnd,
    • 3 replies
    • 1.8k views

  18. Error 903

    By Abraham_Lincoln,
    • 2 replies
    • 938 views

  19. Error 908

    By KSicat,
    • 4 replies
    • 1.1k views

  20. Unable to launch game [Windows 10]

    By acidbearboy,
    • 3 replies
    • 1.1k views

  21. Necesito ayuda recuperando una cuenta o un personaje

    By Drago1,   
    • 4 replies
    • 1.1k views

  22. My friend cannot access her Ultima account anymore.

    By Gamingboy6422,
    • 1 reply
    • 1.2k views

  23. Server full

    By Gotty,
    • 10 replies
    • 1.5k views

  24. Error 908

    By Masterballs,
    • 3 replies
    • 968 views

  25. Game crashes after shooting.

    By Clappy,
    • 11 replies
    • 2.5k views

  26. crashes after PB sometimes 1 2

    By RazzleDazzle,
    • 26 replies
    • 5.6k views
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