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All technical support you may need will be here.

How to post in this subforum

When posting in this subforum, please do it as follows, this will help us to solve the issue faster.

Spoiler

Guildcard: 42000001
Character Slot: 1
Date/Time: 31/12/2015 - 23:59 UTC -0
Description: Explain what happened.
Comment: This is just an example


Notes:

Guildcard

If the report is not related to a specific account, use N/A.
To see your guildcard in game, open the menu with Home or F12 and select Chat > Guildcard > My Card.

Character Slot

If the report is not related to a specific character, use N/A.
If the report is related to the common bank, you can indicate it with (Common Bank)
The first note of this section still applies, so if you are only reporting the common bank, use N/A (Common Bank).
There are only 4 character slots, use the slots where the problem is if applicable, use only numbers.

Date/Time

If the report is not related to a specific date/time, use N/A.
Please be concise, if you don't remember the date/time, use an approximate.
Post the time with a timezone.

??

If you don't follow this guidelines when posting, we might not work in your report until you correct it.
If you have a question related with this guidelines, please message a member of the staff or send a mail through the Contact Us form.
Do NOT send messages to the staff to report errors unless it's a security problem that has to be discussed in private.

3,898 topics in this forum

  1. Shared bank is not allowing storage of more than 154/200 items:

    By Sardonis,
    • 1 reply
    • 581 views

  2. I'd like to change my game username and email if possible

    By JukeboxCutefox,
    • 1 reply
    • 469 views

  3. Returning player; main's personal bank is empty except for 1 sol atomizer. Where to put ticket?

    By Sardonis,
    • 2 replies
    • 609 views

  4. Can't log it, it keeps telling me my password and such are wrong even after changing everything

    By Cathedial,
    • 1 reply
    • 540 views

  5. error 100 I keep disconnecting

    By dubkopf,
    • 1 reply
    • 427 views

  6. Cant update client

    By IncendiumSkye,
    • 1 reply
    • 476 views

  7. Controller not detected

    By Rinuko,
    • 8 replies
    • 4k views

  8. I keep crashing.

    By rarefeline,
    • 5 replies
    • 1.6k views

  9. Error: The Request Was Aborted

    By Lunehtik,
    • 13 replies
    • 4k views

  10. bug

    By kuratulas,
    • 4 replies
    • 911 views

  11. Launcher not working now

    By JeevesMagus,
    • 2 replies
    • 737 views

  12. can't login to game

    By DSLeonis,
    • 4 replies
    • 3.3k views

  13. Game is closing completely with no error.

    By Bawma,
    • 4 replies
    • 1.2k views

  14. I fed my mag, dc and now its gone?

    By flotrix,
    • 6 replies
    • 1.1k views

  15. Does anyone know why the number keypad keys don't work in game or just my laptop?

    By mathewjcruz,
    • 6 replies
    • 3.2k views

  16. never mind it work (delete topci thanks)

    By Hayeren,
    • 0 replies
    • 382 views

  17. error 908/difficulty updating

    By Alexander Wright,
    • 1 reply
    • 829 views

  18. bug Black Gear (berrier) 1 2

    By Heather Prime,
    • 15 replies
    • 2.4k views

  19. Can't figure out my in-game ID

    By Exorsaik,
    • 2 replies
    • 1.4k views

  20. "Unable to connect to the remote server" error updating from launcher

    By yocomotocino,
    • 2 replies
    • 953 views

  21. Can't log into the game after creation an account.

    By nerojin1991,
    • 3 replies
    • 890 views

  22. Returning to Ultima, but characters are gone

    By Emeraldsniper,
    • 5 replies
    • 912 views

  23. Item names glitching

    By Talisien,
    • 4 replies
    • 2.3k views

  24. Bizarre Controller issues

    By Kajet,
    • 0 replies
    • 495 views

  25. Episode2 cmode

    By ink,
    • 2 replies
    • 698 views
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