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Technical Support

All technical support you may need will be here.

How to post in this subforum

When posting in this subforum, please do it as follows, this will help us to solve the issue faster.

Spoiler

Guildcard: 42000001
Character Slot: 1
Date/Time: 31/12/2015 - 23:59 UTC -0
Description: Explain what happened.
Comment: This is just an example


Notes:

Guildcard

If the report is not related to a specific account, use N/A.
To see your guildcard in game, open the menu with Home or F12 and select Chat > Guildcard > My Card.

Character Slot

If the report is not related to a specific character, use N/A.
If the report is related to the common bank, you can indicate it with (Common Bank)
The first note of this section still applies, so if you are only reporting the common bank, use N/A (Common Bank).
There are only 4 character slots, use the slots where the problem is if applicable, use only numbers.

Date/Time

If the report is not related to a specific date/time, use N/A.
Please be concise, if you don't remember the date/time, use an approximate.
Post the time with a timezone.

??

If you don't follow this guidelines when posting, we might not work in your report until you correct it.
If you have a question related with this guidelines, please message a member of the staff or send a mail through the Contact Us form.
Do NOT send messages to the staff to report errors unless it's a security problem that has to be discussed in private.

3,895 topics in this forum

  1. Can't log it, it keeps telling me my password and such are wrong even after changing everything

    By Cathedial,
    • 1 reply
    • 452 views

  2. error 100 I keep disconnecting

    By dubkopf,
    • 1 reply
    • 341 views

  3. Cant update client

    By IncendiumSkye,
    • 1 reply
    • 396 views

  4. Controller not detected

    By Rinuko,
    • 8 replies
    • 3.4k views

  5. I keep crashing.

    By rarefeline,
    • 5 replies
    • 1.2k views

  6. Error: The Request Was Aborted

    By Lunehtik,
    • 13 replies
    • 3.7k views

  7. bug

    By kuratulas,
    • 4 replies
    • 772 views

  8. Launcher not working now

    By JeevesMagus,
    • 2 replies
    • 613 views

  9. can't login to game

    By DSLeonis,
    • 4 replies
    • 3.1k views

  10. Game is closing completely with no error.

    By Bawma,
    • 4 replies
    • 955 views

  11. I fed my mag, dc and now its gone?

    By flotrix,
    • 6 replies
    • 989 views

  12. Does anyone know why the number keypad keys don't work in game or just my laptop?

    By mathewjcruz,
    • 6 replies
    • 2.6k views

  13. never mind it work (delete topci thanks)

    By Hayeren,
    • 0 replies
    • 312 views

  14. error 908/difficulty updating

    By Alexander Wright,
    • 1 reply
    • 761 views

  15. bug Black Gear (berrier) 1 2

    By Heather Prime,
    • 15 replies
    • 2k views

  16. Can't figure out my in-game ID

    By Exorsaik,
    • 2 replies
    • 1.2k views

  17. "Unable to connect to the remote server" error updating from launcher

    By yocomotocino,
    • 2 replies
    • 843 views

  18. Can't log into the game after creation an account.

    By nerojin1991,
    • 3 replies
    • 750 views

  19. Returning to Ultima, but characters are gone

    By Emeraldsniper,
    • 5 replies
    • 705 views

  20. Item names glitching

    By Talisien,
    • 4 replies
    • 2.1k views

  21. Bizarre Controller issues

    By Kajet,
    • 0 replies
    • 440 views

  22. Episode2 cmode

    By ink,
    • 2 replies
    • 565 views

  23. Game launcher won't start

    By Hydr0Reaper666,
    • 1 reply
    • 481 views

  24. Selecting new font in Launcher, doesn't apply. What am I doing wrong?

    By MapleQB,
    • 0 replies
    • 525 views

  25. Returning Player, Please help me recover my 3 accounts!

    By Joseph Hararah,
    • 1 reply
    • 482 views
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