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Technical Support

All technical support you may need will be here.

How to post in this subforum

When posting in this subforum, please do it as follows, this will help us to solve the issue faster.

Spoiler

Guildcard: 42000001
Character Slot: 1
Date/Time: 31/12/2015 - 23:59 UTC -0
Description: Explain what happened.
Comment: This is just an example


Notes:

Guildcard

If the report is not related to a specific account, use N/A.
To see your guildcard in game, open the menu with Home or F12 and select Chat > Guildcard > My Card.

Character Slot

If the report is not related to a specific character, use N/A.
If the report is related to the common bank, you can indicate it with (Common Bank)
The first note of this section still applies, so if you are only reporting the common bank, use N/A (Common Bank).
There are only 4 character slots, use the slots where the problem is if applicable, use only numbers.

Date/Time

If the report is not related to a specific date/time, use N/A.
Please be concise, if you don't remember the date/time, use an approximate.
Post the time with a timezone.

??

If you don't follow this guidelines when posting, we might not work in your report until you correct it.
If you have a question related with this guidelines, please message a member of the staff or send a mail through the Contact Us form.
Do NOT send messages to the staff to report errors unless it's a security problem that has to be discussed in private.

3,888 topics in this forum

  1. Constant disconnections

    By Nuckenfuts,
    • 2 replies
    • 527 views

  3. Can't log in after registering my account?

    By spacedreamdaze_,
    • 8 replies
    • 763 views

  4. Need Rollback for Mag feeding purposes.

    By pushan,
    • 2 replies
    • 282 views

  5. Coming back after many years

    By Khazaddim,
    • 8 replies
    • 859 views

  6. Low frame rate & No sound

    By pectabyte@hotmail.com,
    • 1 reply
    • 278 views

  7. Put 33 PDs into character bank and it turned into my mag Tellusis

    By ZenReborn,
    • 1 reply
    • 336 views

  8. Keep Getting Booted off The Game

    By Megabotic,
    • 3 replies
    • 384 views

  9. Unable to patch game. Error Code: Remote server returned an error (403) forbidden.

    By arc6290,
    • 2 replies
    • 530 views

  10. Email Validation - Already Validated

    By Nikjames,
    • 1 reply
    • 324 views

  11. Error: The underlying connection was closed

    By JanenbaDMS,
    • 3 replies
    • 524 views

  12. How do I reset my game account password it's been years ?

    By Street1228,
    • 2 replies
    • 316 views

  13. How to whitelist your PSO folder so your Windows Defender/Security stops blocking it on Windows 11 (with screenshots)

    By wontrice,
    • 1 reply
    • 1.1k views

  14. Steam deck display loop?

    By Redwizard,
    • 0 replies
    • 367 views

  15. Bank can't withdraw or store from character bank; DCing and losing items

    By Sardonis,
    • 3 replies
    • 459 views

  16. Shared bank is not allowing storage of more than 154/200 items:

    By Sardonis,
    • 1 reply
    • 341 views

  17. I'd like to change my game username and email if possible

    By JukeboxCutefox,
    • 1 reply
    • 244 views

  18. Returning player; main's personal bank is empty except for 1 sol atomizer. Where to put ticket?

    By Sardonis,
    • 2 replies
    • 365 views

  19. Can't log it, it keeps telling me my password and such are wrong even after changing everything

    By Cathedial,
    • 1 reply
    • 332 views

  20. error 100 I keep disconnecting

    By dubkopf,
    • 1 reply
    • 236 views

  21. Cant update client

    By IncendiumSkye,
    • 1 reply
    • 298 views

  22. Controller not detected

    By Rinuko,
    • 8 replies
    • 3.1k views

  23. I keep crashing.

    By rarefeline,
    • 5 replies
    • 818 views

  24. Error: The Request Was Aborted

    By Lunehtik,
    • 13 replies
    • 2.8k views

  25. bug

    By kuratulas,
    • 4 replies
    • 595 views

  26. Launcher not working now

    By JeevesMagus,
    • 2 replies
    • 489 views
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