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Technical Support

All technical support you may need will be here.

How to post in this subforum

When posting in this subforum, please do it as follows, this will help us to solve the issue faster.

Spoiler

Guildcard: 42000001
Character Slot: 1
Date/Time: 31/12/2015 - 23:59 UTC -0
Description: Explain what happened.
Comment: This is just an example


Notes:

Guildcard

If the report is not related to a specific account, use N/A.
To see your guildcard in game, open the menu with Home or F12 and select Chat > Guildcard > My Card.

Character Slot

If the report is not related to a specific character, use N/A.
If the report is related to the common bank, you can indicate it with (Common Bank)
The first note of this section still applies, so if you are only reporting the common bank, use N/A (Common Bank).
There are only 4 character slots, use the slots where the problem is if applicable, use only numbers.

Date/Time

If the report is not related to a specific date/time, use N/A.
Please be concise, if you don't remember the date/time, use an approximate.
Post the time with a timezone.

??

If you don't follow this guidelines when posting, we might not work in your report until you correct it.
If you have a question related with this guidelines, please message a member of the staff or send a mail through the Contact Us form.
Do NOT send messages to the staff to report errors unless it's a security problem that has to be discussed in private.

3,897 topics in this forum

  1. Pressing "Start Game" on launcher brings up a black screen for a few seconds with PSO cursor before closing

    By Milenkov,
    • 4 replies
    • 1.2k views

  2. can't download quests

    By Kopfman2000,
    • 1 reply
    • 604 views

  3. stas87

    By stas87,
    • 4 replies
    • 867 views

  4. Lost son Hopkins EP4

    By ink,
    • 1 reply
    • 557 views

  5. Trouble creating game account

    By Variathus,
    • 1 reply
    • 541 views

  6. Wrong item names

    By senkia,
    • 2 replies
    • 762 views

  7. My Maracas disappeared from my gear after crash!

    By assface,
    • 0 replies
    • 616 views

  8. Cannot extract

    By Nerjinzul,
    • 2 replies
    • 1.9k views

  9. Recovering Old Account

    By mattlol85,
    • 8 replies
    • 2.4k views

  10. Password Recovery Issue

    By TheGingerChris,
    • 2 replies
    • 742 views

  11. Lost Forum Account with DTs

    By Dollypatton,
    • 1 reply
    • 564 views

  12. fixxed

    By hackleman8,
    • 1 reply
    • 677 views

  13. Forgot my game login

    By Foxstyle,
    • 1 reply
    • 637 views

  14. Lost My demon water gun

    By assface,
    • 1 reply
    • 633 views

  15. A beginner's question

    By vital542,
    • 6 replies
    • 1.7k views

  16. my game is completly red and black D:

    By gonzagoni,
    • 6 replies
    • 1.4k views

  17. Mag bug after Server reset?

    By SinowNeo-,
    • 9 replies
    • 2.5k views

  18. not a valid win32 application

    By Satisfoxy,
    • 7 replies
    • 2k views

  19. Is there a discord server?

    By XenoMonad,   
    • 14 replies
    • 4.3k views

  20. Account Recovery

    By Caleb Davis,
    • 3 replies
    • 1.1k views

  21. Help needed with in-game controls

    By cherrypipka,
    • 2 replies
    • 1.2k views

  22. Unable to enter password on login screen

    By snavron,
    • 2 replies
    • 1.3k views

  23. i cant sign in

    By sonicx2k0,
    • 1 reply
    • 763 views

  24. old account recovery failed?

    By ARMAGGEDON,
    • 2 replies
    • 970 views

  25. Does anyone know how I can keep my account logged in?

    By SenorToastYT,
    • 1 reply
    • 962 views
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