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Technical Support

All technical support you may need will be here.

How to post in this subforum

When posting in this subforum, please do it as follows, this will help us to solve the issue faster.

Spoiler

Guildcard: 42000001
Character Slot: 1
Date/Time: 31/12/2015 - 23:59 UTC -0
Description: Explain what happened.
Comment: This is just an example


Notes:

Guildcard

If the report is not related to a specific account, use N/A.
To see your guildcard in game, open the menu with Home or F12 and select Chat > Guildcard > My Card.

Character Slot

If the report is not related to a specific character, use N/A.
If the report is related to the common bank, you can indicate it with (Common Bank)
The first note of this section still applies, so if you are only reporting the common bank, use N/A (Common Bank).
There are only 4 character slots, use the slots where the problem is if applicable, use only numbers.

Date/Time

If the report is not related to a specific date/time, use N/A.
Please be concise, if you don't remember the date/time, use an approximate.
Post the time with a timezone.

??

If you don't follow this guidelines when posting, we might not work in your report until you correct it.
If you have a question related with this guidelines, please message a member of the staff or send a mail through the Contact Us form.
Do NOT send messages to the staff to report errors unless it's a security problem that has to be discussed in private.

3,867 topics in this forum

  1. wont let me on my account , says i need to verify

    By xena,
    • 1 reply
    • 325 views

  3. Mag problem/changed

    By mgarr,
    • 0 replies
    • 319 views

  4. Game is closing completely with no error.

    By Bawma,
    • 4 replies
    • 314 views

  5. Starting up game

    By callum6939,
    • 0 replies
    • 312 views

  6. Mag's stats changed

    By Moondrag,
    • 1 reply
    • 296 views

  7. Playing via Steam Link

    By VYZNDR,
    • 1 reply
    • 295 views

  8. Episode2 cmode

    By ink,
    • 2 replies
    • 294 views

  9. Can't recover my account

    By DearMax,
    • 1 reply
    • 293 views

  10. empty bank items

    By MrSpock,
    • 3 replies
    • 287 views

  11. Login issues

    By Shumai,
    • 1 reply
    • 281 views

  12. Starting the game. Crashes/Closed after hitting start game on launcher

    By LilJack,
    • 1 reply
    • 276 views

  13. No E-mail Validate

    By deadson12,
    • 1 reply
    • 271 views

  14. weapon wont equip

    By final pacman,
    • 2 replies
    • 264 views

  15. Launcher not working now

    By JeevesMagus,
    • 2 replies
    • 263 views

  16. bug

    By kuratulas,
    • 4 replies
    • 263 views

  17. I keep crashing.

    By rarefeline,
    • 5 replies
    • 243 views

  18. Returning Player, Please help me recover my 3 accounts!

    By Joseph Hararah,
    • 1 reply
    • 236 views

  19. I crash after pressing home in the lobby

    By FomarlVeteran,
    • 2 replies
    • 235 views

  20. Error 100 disconnected

    By Dollypatton,
    • 1 reply
    • 234 views

  21. Performance issues

    By Lemon,
    • 5 replies
    • 232 views

  22. Game launcher won't start

    By Hydr0Reaper666,
    • 1 reply
    • 231 views

  23. Bizarre Controller issues

    By Kajet,
    • 0 replies
    • 207 views

  24. UserID and launcher issues

    By alchemy_like,
    • 1 reply
    • 194 views

  25. Can't log in after registering my account?

    By spacedreamdaze_,
    • 8 replies
    • 164 views

  26. Returning player; main's personal bank is empty except for 1 sol atomizer. Where to put ticket?

    By Sardonis,
    • 2 replies
    • 158 views
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