Those that ask for help are in no place to demand anything.
Patience is a virtue and sadly lost on a lot of people these days...
I've had to wait for over a month for my rollback on my Trigunman account at the beginning of this year cuz of a stupid hacker attack on the server from what I can gather... Of course, due to the Christmas event, holidays and I'm sure a rather hectic personal schedule many of the GMs were dealing with at the time, it took waaaayyyy longer that I liked. Sucked, but hey I started a new account during that time with all new characters and made the most of it. LIKE, get off the computer more and do other stuff that I needed to do as well. Finally, I got Trigunman back and once again, all was good.
So again, as the ole saying goes, crap happens bro. The rollback process is a rather involved one from what I understand and for the security of the server it's best that only a very small handful of people know how to do it Bullseye. Ultimately it's Larva's call, him and the GM's business how the server is run. Do remember, this is but a FREE service they provide for us with this private server, they owe none of us a thing.
So again I implore you, patience man... All good things comes to those who wait.