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Technical Support

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How to post in this subforum

When posting in this subforum, please do it as follows, this will help us to solve the issue faster.

Spoiler

Guildcard: 42000001
Character Slot: 1
Date/Time: 31/12/2015 - 23:59 UTC -0
Description: Explain what happened.
Comment: This is just an example


Notes:

Guildcard

If the report is not related to a specific account, use N/A.
To see your guildcard in game, open the menu with Home or F12 and select Chat > Guildcard > My Card.

Character Slot

If the report is not related to a specific character, use N/A.
If the report is related to the common bank, you can indicate it with (Common Bank)
The first note of this section still applies, so if you are only reporting the common bank, use N/A (Common Bank).
There are only 4 character slots, use the slots where the problem is if applicable, use only numbers.

Date/Time

If the report is not related to a specific date/time, use N/A.
Please be concise, if you don't remember the date/time, use an approximate.
Post the time with a timezone.

??

If you don't follow this guidelines when posting, we might not work in your report until you correct it.
If you have a question related with this guidelines, please message a member of the staff or send a mail through the Contact Us form.
Do NOT send messages to the staff to report errors unless it's a security problem that has to be discussed in private.

3,867 topics in this forum

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    • 547 views

  6. Unable to use the /npc command.

    By Adaman120,
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    • 884 views

  7. Unequipped DM crash

    By Stark 1,
    • 5 replies
    • 549 views

  8. Uninstalling PSO

    By Kaji Motomiya,
    • 1 reply
    • 523 views

  9. Unpickupable items after dropping them

    By profraine,
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    • 514 views

  10. unrollback request?

    By Joseph Dowell,   
    • 5 replies
    • 650 views

  11. Unsealed limiter Bug

    By *Ghost*,
    • 1 reply
    • 609 views

  12. unsealing bugs

    By khi26e,
    • 1 reply
    • 454 views

  13. Untekking Hell Laser Bug.

    By omgwtfbbqftw,
    • 3 replies
    • 517 views

  14. Up arrow stuck

    By rashan0121,
    • 5 replies
    • 610 views

  15. Update luncher fail

    By BobFish0607,
    • 5 replies
    • 3k views

  16. Update.7zp Virus/Malware?

    By Rathlon,
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  17. Upgrade the graphics

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    • 1.2k views

  18. Uploader won't upload...

    By Hayabusa,
    • 1 reply
    • 410 views

  19. urgente perdida de todos mis items

    By ANDRES,
    • 0 replies
    • 439 views

  20. Useable yet unuseable weapon?

    By Kiryu13,
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    • 702 views

  21. User ID Recovery

    By ARTBOB,   
    • 2 replies
    • 869 views

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  24. username

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  25. username and password incorrect

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  26. Username or password is incorrect

    By Elidan,
    • 3 replies
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