To take a screen shot you press the print screen button on the keyboard. Then upload the picture from your bmp file to either tinypic, photobucket, or imageshack. The bmp file should be under C:/Phantasy Star Online Blue Burt. Then post a new topic here http://www.phantasystaronline.net/forum/index.php?/forum/23-bugs-crashes/ with the screen shot and say what it wrong