Deborah Nicole Posted September 28, 2018 Author Share Posted September 28, 2018 On 9/27/2018 at 3:57 PM, Trigunman said: Actually, I would think that would be for Newegg, not AsRock, they don't dictate the prices or handle warranty/claim exchanges, generally. That sucks though, find a hellavu deal and then they turn around and won't honor it. Above all I can't emphasize this enough, you want a system that will last? Don't skimp on the motherboard, do your homework, research and get the best you can afford. here's the paperwork for my order Order Details Ship To VA 24251-5623 United States 423-480- Bill To VA 24251-5623 Visa:************6879 Order Summary Order Date: 8/12/2018 at 01:11PM Order # 425818673 Invoice # 162409435 Sold and Shipped by FactoryBuy Product Description Qty Price Shipped from FactoryBuy Tracking # 1Z765390YW96016277 ASRock Fatal1ty AB350 Gaming K4 AM4 AMD Promontory B350 SATA 6Gb/s USB 3.1 HDMI ATX AMD Motherboard ASRock Fatal1ty AB350 Gaming K4 AM4 AMD Promontory B350 SATA 6Gb/s USB 3.1 HDMI ATX AMD Motherboard Item #: 9SIADZJ7RA1934 1 $19.07 Square Trade 3 Year Motherboard Protection Plan For Item #: 9SIADZJ7RA1934 1 $6.99 Grand Subtotal $26.06 Total Tax $0.00 Total Shipping $0.00 Grand Total $26.06 and the tracking Track Your Order Delivered on: Wednesday, August 15, 2018 3:25 PM Tracking Number: 1Z765390YW960 Packaging In Transit Delivered Left At: Delivered Latest Activity: Delivered Carrier: UPS Weight: 2.30 LBS Location Date / Time Activity GILMER TX US Wednesday, August 15, 2018 3:25 PM Delivered Longview TX US Wednesday, August 15, 2018 8:17 AM Loaded on Delivery Vehicle Longview TX US Wednesday, August 15, 2018 8:06 AM Destination Scan Longview TX US Wednesday, August 15, 2018 8:05 AM UPS will be in your area and will deliver your package a day early. Longview TX US Wednesday, August 15, 2018 6:00 AM Arrival Scan Ft Worth TX US Wednesday, August 15, 2018 3:14 AM Departure Scan Ft Worth TX US Wednesday, August 15, 2018 12:16 AM Arrival Scan Austin TX US Tuesday, August 14, 2018 8:39 PM Departure Scan Austin TX US Tuesday, August 14, 2018 6:41 PM Origin Scan US Tuesday, August 14, 2018 9:23 AM Order Processed: Ready for UPS Sorta funny that it was "accidently" sent to Gilmer Tx from Austin Tx (probably to make it easier to be returned) Quote Link to comment Share on other sites More sharing options...
Trigunman Posted September 28, 2018 Share Posted September 28, 2018 (edited) Errr ahh Deborah, hon... If UPS was shipping it and they sent it to the wrong address, why didn't you contact them about it when it didn't arrive on time or at the first sign it didn't arrive at the proper destination? Instead of complaining about ASRock or even Newegg for that matter, my humble opinion is to focus on who had it LAST. Once it's out of Newegg's shipping facility, it's UPS's responsibility to get it to the proper address. ASRock nor Newegg cannot help you beyond that point aside from warranty claims, the board is long gone out of their inventory and their effective reach.... UNLESS by some act of kindness, the recipient of the board actually decides to return the misplaced item.(highly unlikely I'd think, but eh, not everyone is that privy about building their own computer, much less even know what a motherboard is!) You just recently bought that board, I'd get UPS on the phone and try to track down that package and see if it has already been returned or start a claim with them for the board. Do it pronto, if you have any hopes of getting that board or any of your money back! Edited September 28, 2018 by Trigunman Quote Link to comment Share on other sites More sharing options...
Deborah Nicole Posted September 29, 2018 Author Share Posted September 29, 2018 (edited) UPS is the first people i called and they provided me with the shipping info then i called Newegg who gave me a copy of the shipping info (which had my correct address) and they contacted the seller to get the mobo recovered or send a replacement then i got this..... Newegg Marketplace Order #425818673 - Item Not Received3 Yahoo/Inbox Newegg Marketplace Seller - FactoryBuy <S20fb73ec12154b45bb82ff749877be88@marketplace.newegg.com> To:debbienicole1013@gmail.com - Gmail Aug 18 at 5:48 PM ----- From: <FactoryBuy> To: <Debbie Nicole> ----- Hello Debbie, We deeply apologize for the inconvenience caused to you, as we had listing pricing error and we are unable to fulfil your hence we have refunded you full money.(this is exactly the spelling and wording used) Regards John BUT...they would gladly ship me another one for the LOW LOW price of $118 AND... apparently i was not the only one who ordered the mobo at that price and had a delivery problem according to the Newegg service rep BTW Vash Newegg just took the order which was shipped from the seller's warehouse so UPS was not at fault since they shipped it to the address given by the seller Edited September 29, 2018 by Deborah Nicole Quote Link to comment Share on other sites More sharing options...
Larva Posted September 29, 2018 Share Posted September 29, 2018 Well probably you already bought everything you need. But here are my two cents experience.I think the same as trigunman I prefer to get a good Mobo and a decent CPU. And I been using Asus Motherboards for the past 15 years!.I have deal with lot of different brands, MSI, ASrock , gygabite, Biostar, evga, Intel. For some reason all this brands did gave problems at least once during the years. ASrock the one that give me the least, and MSI the must.For SSD I would prefer a Samsung over the WD. If you could get the Pro that would be ideal but it's expensive.For power supply EVGA it's fine, but Corsair it's better.That's it. Good luck.Sent from my Pixel 2 XL using Tapatalk 4 Quote Link to comment Share on other sites More sharing options...
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