Fly4eva Posted June 29, 2021 Share Posted June 29, 2021 Hello all of you PSO BlueBursters, I made an account quite recently and completely forgot the password for my game account. (I didn't write it down, and it's different from my forum one. Oopsies.) I was wondering if anyone could point me in the right direction to recovering the game account. My Guildcard and Username is: Username: fly4evaGuildcard: 42198307 I also have the email associated with the account if that is necessary. Thank you! 1 Quote Link to comment Share on other sites More sharing options...
777 Posted June 29, 2021 Share Posted June 29, 2021 Enter the username or email associated with the account here: https://www.phantasystaronline.net/forum/index.php?/account-management/account-recovery/ Follow the instructions in the email to reset the password. 2 Quote Link to comment Share on other sites More sharing options...
Fly4eva Posted June 29, 2021 Author Share Posted June 29, 2021 (edited) I've tried that, but I don't remember the old password to the account in order to change to a new one... EDIT: Thank you for your reply! Edited June 29, 2021 by Fly4eva see EDIT 1 Quote Link to comment Share on other sites More sharing options...
777 Posted June 29, 2021 Share Posted June 29, 2021 • First you enter your information at Account recovery.• Following that, you'll get an email with a key. You copy/paste that key at Password change — into the 'Old password / Key' field and proceed to enter a new password. Quote Link to comment Share on other sites More sharing options...
Fly4eva Posted June 29, 2021 Author Share Posted June 29, 2021 I send the email, and this is what I see (image 1) *I don't see a key in the email* and then, I am taken to this page (image 2) with the blank filled in but when I try to change my password, it gives me an error (image 3) And I've filled out the recaptcha successfully. Any ideas? Quote Link to comment Share on other sites More sharing options...
777 Posted June 29, 2021 Share Posted June 29, 2021 53 minutes ago, Fly4eva said: *I don't see a key in the email* Oh. I've walked someone through the process before but I've never actually done it myself. XD Honestly, I've got no clue what's causing that 'Old password is incorrect' dialog. Quote Link to comment Share on other sites More sharing options...
R-78 Posted June 29, 2021 Share Posted June 29, 2021 The generated key should be a 32 characters string, not 9. Are you sure your navigator did not somehow fill that field with some saved wrong password? Quote Link to comment Share on other sites More sharing options...
Fly4eva Posted June 30, 2021 Author Share Posted June 30, 2021 I wonder if it will work if I try it in Firefox-- (it didn't, the recaptcha didn't work) but it DID work in Safari. And the key was filled in. Woo-hoo! I guess that to use Chrome, the key is somewhere in removing the auto-fill feature. I guess I can figure that out at another time. Anyways, thanks for responding and helping me out! --Sky/Fly Quote Link to comment Share on other sites More sharing options...
Soly Posted June 30, 2021 Share Posted June 30, 2021 18 hours ago, Fly4eva said: I wonder if it will work if I try it in Firefox-- (it didn't, the recaptcha didn't work) but it DID work in Safari. And the key was filled in. Woo-hoo! I guess that to use Chrome, the key is somewhere in removing the auto-fill feature. I guess I can figure that out at another time. Anyways, thanks for responding and helping me out! --Sky/Fly Glad you got it to work. I will be looking into modifying the page so it doesn't cause this issue with auto fil 1 Quote Link to comment Share on other sites More sharing options...
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