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I Forgot My Password! - Account Recovery Help


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Hello all of you PSO BlueBursters,

 

I made an account quite recently and completely forgot the password for my game account. (I didn't write it down, and it's different from my forum one. Oopsies.)

I was wondering if anyone could point me in the right direction to recovering the game account.

 

My Guildcard and Username is: 

Username: fly4eva
Guildcard: 42198307
 

I also have the email associated with the account if that is necessary.

Thank you!

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I've tried that, but I don't remember the old password to the account in order to change to a new one...

 

EDIT: Thank you for your reply!

Edited by Fly4eva
see EDIT
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I send the email, and this is what I see (image 1) *I don't see a key in the email*

and then, I am taken to this page (image 2) with the blank filled in

but when I try to change my password, it gives me an error (image 3)

 

And I've filled out the recaptcha successfully.

 

Any ideas?

Screen Shot 2021-06-29 at 1.59.33 AM.png

Screen Shot 2021-06-29 at 1.59.43 AM.png

Screen Shot 2021-06-29 at 2.01.55 AM.png

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53 minutes ago, Fly4eva said:

*I don't see a key in the email*

 

Oh. I've walked someone through the process before but I've never actually done it myself. XD

 

Honestly, I've got no clue what's causing that 'Old password is incorrect' dialog. :blink:

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The generated key should be a 32 characters string, not 9.

Are you sure your navigator did not somehow fill that field with some saved wrong password?

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I wonder if it will work if I try it in Firefox-- (it didn't, the recaptcha didn't work) but it DID work in Safari. And the key was filled in.

 Woo-hoo!

I guess that to use Chrome, the key is somewhere in removing the auto-fill feature. I guess I can figure that out at another time.

 

Anyways, thanks for responding and helping me out!

--Sky/Fly

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18 hours ago, Fly4eva said:

I wonder if it will work if I try it in Firefox-- (it didn't, the recaptcha didn't work) but it DID work in Safari. And the key was filled in.

 Woo-hoo!

I guess that to use Chrome, the key is somewhere in removing the auto-fill feature. I guess I can figure that out at another time.

 

Anyways, thanks for responding and helping me out!

--Sky/Fly

Glad you got it to work.
I will be looking into modifying the page so it doesn't cause this issue with auto fil

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