Welcome to Ultima friend! Thank you for your introduction and we are glad to have you. This is a helpful community though small, so if you ever need help please feel free to ask anyone. Most people in the server speak English but some do not. Major languages spoken are English French and Spanish. we have a few players who only speak Russian or Japanese as well. If you need further help you can always do what you have done here and make a topic in the forums.
If you happen to notice not many players are online now it is because we have events that turn on and off and we just got done with a few events that came back to back so now that they are over there will be a low period where not many are logging in. Please be patient and please invite some friends from your circle to join with you to play. We love to have new players and if you want help leveling up, or need advise you can ask players in the lobby, or create a room and name it "help please" or "ttf help". (ttf is a quest we use for easy exp) I hope this was helpful.
If you are having trouble getting the game running it could be the resolution set in the "Launcher Options" it will need to be set to your computer's specific resolution. You can check this by google searching "what is my resolution" and it will explain how you can find this information in your system.
Thanks