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cant access account


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I can't seem to remember my login credentials so I tried using the Account Recovery found here:
https://www.phantasystaronline.net/forum/index.php?/account-management/account-recovery/#

when typing in my two emails I come up with no results. when typing in my username it says unable to send email at this time if the problem persists to contact a staff member. I haven't played in quite some time. I'm hoping my account didn't get deactivated. 

 

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