To clarify, I'm the friend wolfy is referring to; however, I did click Dressing Room. I was given the options as mentioned, hair and costume. The title within that window was DRESSING ROOM. When I finished I was given a glimpse of my character overall and then I was directed back to the loading screen (the ball of light) and straight to the Lobbies. I looked through some rooms to check where my friend was residing. Then I exited the window, but noticed my lvl was at level 1. I made a quick room and checked my character's bank to be completely emptied from what held about 95,000 mesetas and a small list of items stored. The fortunate thing was that the common bank's items and mesetas were not emptied so I'm glad to see that. But if it's possible to retrieve my character's level back I'd most appreciate it!