FoxyKatia Posted July 13, 2015 Share Posted July 13, 2015 I registered my account and then tried to log into the game only to have the message that I had gotten either my username or password wrong, which I knew it wasn't. I attempted to change the password using the option that I had forgotten it, and then used the temporary code provided. Yet it said the old passwords didn't match. I attempted this multiple times before getting a new temporary password that didn't work. Using the password I registered with, that was said to be invalid on the game, I was able to change the password. I know the username I registered with is correct, but now it still says that one of them is wrong when I know it isn't. Please help. Quote Link to comment Share on other sites More sharing options...
Grimoire Greys Posted July 13, 2015 Share Posted July 13, 2015 Have you been typing your login information in all lowercase? Both the username and password need to be~ Quote Link to comment Share on other sites More sharing options...
FoxyKatia Posted July 13, 2015 Author Share Posted July 13, 2015 I have not, thank you for letting me know~ Quote Link to comment Share on other sites More sharing options...
Soly Posted July 13, 2015 Share Posted July 13, 2015 Yup... as stated in the registration page, the game doesn't support uppercase characters for username and|or password. If it's solved i'll lock. Quote Link to comment Share on other sites More sharing options...
Sean P McGuigan Posted December 24, 2016 Share Posted December 24, 2016 Hello I have the same problem but I was wondering is there is a place I can look to find my user ID. Can someone help me please? Quote Link to comment Share on other sites More sharing options...
Soly Posted December 24, 2016 Share Posted December 24, 2016 The uppercasing problem is no longer a thing, it was solved long ago. You can recover your username here https://www.phantasystaronline.net/forum/index.php?/account-management/username-recovery/ Quote Link to comment Share on other sites More sharing options...
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