Lordwin

Hey guys im new to this server. I have registered and downloaded the game from this website. However, whenever i launch the game launcher, theres this warning that shows up saying that “access denied in /Ultima-PSOBB/data/ogg/customs’”. i am able to get to the signing in to the account portion of the game but when i enter ‘start game’, it errors and says that the server is in maintenance. Can anyone help me regarding this technical problem? thanks in advance