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New User. Error: "username or password is incorrect"


Max Del Viscio

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Hello! I just created a new Ultima account as well as a new Forums account. I've downloaded all of the patches and everything seems to be in order, but for some reason, I keep receiving the error message: "username or password is incorrect" when I attempt to log in. I'm certain that I'm typing the correct username and password, and I even used the PSOBB CP to change my password to be sure.

Server: Ultima PSOBB
Account name: noisetan

Guildcard: 42148227

I did a bit of digging through this subforum forum here and I saw a bunch of people back in January that were having similar symptoms; but, aside from the DDOS interruption, none of the more recent reports seemed to have any conclusion. Maybe it just takes a while, or maybe there's a genuine issue. In any case, I'm really excited about playing PSO, but I can patiently wait as long as it takes, as long as someone is willing to help.

-Thanks in advance!

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You have to type in the client the password in lowercase... the registration automatically does the conversion (in case you used any uppercase) ... might be that the problem?

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ACK! How embarrassing! It was my password. So sorry to have troubled you, I completely glazed over on the section about uppercase characters. For some reason, I had just figured it was the USERNAME ONLY that was incapable of utilizing uppercase characters (as is the case for many other sites and services out there), so I ended up carelessly making a password with uppercase characters! My bad! I hope, at least, that others can learn from my embarrassing mistake! See you all online!

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