[I've been sent back to lvl 1!]

THANK YOUUUUUUUUUU!!!!!!!!!!!

[I've been sent back to lvl 1!]

For some reason, when I log on, I have to keep changing my hairstyle also, because it constantly sets the default hairstyle.

[I've been sent back to lvl 1!]

On 02/28/2016, my humar Ishmael was reset back to level 1. I just reached level 109 or 110, and when I got back on 30 min. after being singed out earlier for internet connection error, Ishmael was a level 1 and every item he had on his person and in the bank was gone, all except for 300 meseta, as if i just made a new character. The guild card is 42149200.
Please help!!!!!!!!!!