Game Launcher Crash

[Louki]

I looked around the forums and couldnt find much that could help me with this problem , so here it goes.
Since I got the game a few days ago , Game is working fine and launcer is updating files,except everytime I try to go into the options the Launcher stops responding, already tried re-installing the game,downloading the launcher again,running it as admin and nothing has worked so far . Any ideas?

[Soly]

I don't log unhandled exceptions.
Can you make the launcher crash then go to the event viewer and see if there is any entry about it.

After making it crash, follow these steps.

1. Open start menu, type Event Viewer.
2. Open the Event Viewer.
3. In the left panel, go to Event Viewer > Windows Logs > Application.
4. Check in the list any entry with an Error (if the launcher really crashed there should be 2 entries first).
5. Send me the content of the "General" tab of both.

[Louki]

Spoiler

Application: Launcher.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileFormatException
   at MS.Internal.FontFace.CompositeFontParser.Fail(System.String, System.Exception)
   at MS.Internal.FontFace.CompositeFontParser.ParseFontFamilyCollectionElement()
   at MS.Internal.FontFace.CompositeFontParser..ctor(System.IO.Stream)

Exception Info: System.IO.FileFormatException
   at MS.Internal.FontFace.CompositeFontParser.Fail(System.String, System.Exception)
   at MS.Internal.FontFace.CompositeFontParser..ctor(System.IO.Stream)
   at MS.Internal.FontCache.FamilyCollection+SystemCompositeFonts.GetCompositeFontFamilyAtIndex(Int32)
   at MS.Internal.FontCache.FamilyCollection.GetFontFamilies(System.Uri, System.String)
   at System.Windows.Media.Fonts.CreateFamilyCollection(System.Uri, System.Uri, System.String)
   at System.Windows.Media.Fonts..cctor()

Exception Info: System.TypeInitializationException
   at Launcher.ViewModel.OptionsVM..ctor(Launcher.View.Options, Launcher.ViewModel.MainVM)
   at Launcher.View.Options..ctor(Launcher.ViewModel.MainVM)
   at Launcher.ViewModel.MainVM.FOption(System.Object)
   at MS.Internal.Commands.CommandHelpers.CriticalExecuteCommandSource(System.Windows.Input.ICommandSource, Boolean)
   at System.Windows.Controls.Primitives.ButtonBase.OnClick()
   at System.Windows.Controls.Button.OnClick()
   at System.Windows.Controls.Primitives.ButtonBase.OnMouseLeftButtonUp(System.Windows.Input.MouseButtonEventArgs)
   at System.Windows.RoutedEventArgs.InvokeHandler(System.Delegate, System.Object)
   at System.Windows.RoutedEventHandlerInfo.InvokeHandler(System.Object, System.Windows.RoutedEventArgs)
   at System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)
   at System.Windows.UIElement.ReRaiseEventAs(System.Windows.DependencyObject, System.Windows.RoutedEventArgs, System.Windows.RoutedEvent)
   at System.Windows.UIElement.OnMouseUpThunk(System.Object, System.Windows.Input.MouseButtonEventArgs)
   at System.Windows.RoutedEventArgs.InvokeHandler(System.Delegate, System.Object)
   at System.Windows.RoutedEventHandlerInfo.InvokeHandler(System.Object, System.Windows.RoutedEventArgs)
   at System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)
   at System.Windows.UIElement.RaiseEventImpl(System.Windows.DependencyObject, System.Windows.RoutedEventArgs)
   at System.Windows.UIElement.RaiseTrustedEvent(System.Windows.RoutedEventArgs)
   at System.Windows.Input.InputManager.ProcessStagingArea()
   at System.Windows.Input.InputManager.ProcessInput(System.Windows.Input.InputEventArgs)
   at System.Windows.Input.InputProviderSite.ReportInput(System.Windows.Input.InputReport)
   at System.Windows.Interop.HwndMouseInputProvider.ReportInput(IntPtr, System.Windows.Input.InputMode, Int32, System.Windows.Input.RawMouseActions, Int32, Int32, Int32)
   at System.Windows.Interop.HwndMouseInputProvider.FilterMessage(IntPtr, MS.Internal.Interop.WindowMessage, IntPtr, IntPtr, Boolean ByRef)
   at System.Windows.Interop.HwndSource.InputFilterMessage(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
   at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
   at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
   at System.Windows.Application.RunDispatcher(System.Object)
   at System.Windows.Application.RunInternal(System.Windows.Window)
   at Launcher.App.Main()

 

Spoiler

Faulting application name: Launcher.exe_Launcher, version: 1.5.2.0, time stamp: 0x5aa00912
Faulting module name: KERNELBASE.dll, version: 6.1.7601.24024, time stamp: 0x5a58e5b7
Exception code: 0xe0434352
Fault offset: 0x000000000001a06d
Faulting process id: 0x1f38
Faulting application start time: 0x01d3b96068ead4ac
Faulting application path: D:\Phantasy Star Online\Launcher.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
 

 

[JustGolden]

Ye same here

[Soly]

Are you on windows 7?
There seems to be a bug in a .Net update affecting WPF applications in windows 7.

The updates with the bug are:

.NET Framework 4.7.1
.NET Framework January 2018 Security and Quality Rollup (KB 4055002)

Microsoft has released a tool to fix this issue which can be downloaded in the link below.
https://dotnetbinaries.blob.core.windows.net/kbassets/KB4074906/fixittool-KB4074906.exe

You can read more about the issue on github.

If you want to try the fix tool, please let me know the results.

[Louki]

Yep , that seems to have fixed it , Thanks

[Soly]

That's good to hear, thanks for trying it out.