Jump to content
Easter Event ended

Technical Support

All technical support you may need will be here.

How to post in this subforum

When posting in this subforum, please do it as follows, this will help us to solve the issue faster.

Spoiler

Guildcard: 42000001
Character Slot: 1
Date/Time: 31/12/2015 - 23:59 UTC -0
Description: Explain what happened.
Comment: This is just an example


Notes:

Guildcard

If the report is not related to a specific account, use N/A.
To see your guildcard in game, open the menu with Home or F12 and select Chat > Guildcard > My Card.

Character Slot

If the report is not related to a specific character, use N/A.
If the report is related to the common bank, you can indicate it with (Common Bank)
The first note of this section still applies, so if you are only reporting the common bank, use N/A (Common Bank).
There are only 4 character slots, use the slots where the problem is if applicable, use only numbers.

Date/Time

If the report is not related to a specific date/time, use N/A.
Please be concise, if you don't remember the date/time, use an approximate.
Post the time with a timezone.

??

If you don't follow this guidelines when posting, we might not work in your report until you correct it.
If you have a question related with this guidelines, please message a member of the staff or send a mail through the Contact Us form.
Do NOT send messages to the staff to report errors unless it's a security problem that has to be discussed in private.

3,866 topics in this forum

  1. Launcher not working now

    By JeevesMagus,
    • 2 replies
    • 244 views

  3. can't login to game

    By DSLeonis,
    • 4 replies
    • 597 views

  4. Game is closing completely with no error.

    By Bawma,
    • 4 replies
    • 303 views

  5. I fed my mag, dc and now its gone?

    By flotrix,
    • 6 replies
    • 461 views

  6. Does anyone know why the number keypad keys don't work in game or just my laptop?

    By mathewjcruz,
    • 6 replies
    • 466 views

  7. never mind it work (delete topci thanks)

    By Hayeren,
    • 0 replies
    • 149 views

  8. error 908/difficulty updating

    By Alexander Wright,
    • 1 reply
    • 373 views

  9. bug Black Gear (berrier) 1 2

    By Heather Prime,
    • 15 replies
    • 1k views

  10. Can't figure out my in-game ID

    By Exorsaik,
    • 2 replies
    • 635 views

  11. "Unable to connect to the remote server" error updating from launcher

    By yocomotocino,
    • 2 replies
    • 421 views

  12. Can't log into the game after creation an account.

    By nerojin1991,
    • 3 replies
    • 349 views

  13. Returning to Ultima, but characters are gone

    By Emeraldsniper,
    • 5 replies
    • 299 views

  14. Item names glitching

    By Talisien,
    • 4 replies
    • 1.5k views

  15. cannot log in

    By bunnygwen,
    • 5 replies
    • 654 views

  16. Bizarre Controller issues

    By Kajet,
    • 0 replies
    • 205 views

  17. Episode2 cmode

    By ink,
    • 2 replies
    • 286 views

  18. Game launcher won't start

    By Hydr0Reaper666,
    • 1 reply
    • 226 views

  19. Selecting new font in Launcher, doesn't apply. What am I doing wrong?

    By MapleQB,
    • 0 replies
    • 361 views

  20. Returning Player, Please help me recover my 3 accounts!

    By Joseph Hararah,
    • 1 reply
    • 225 views

  21. Game wont load up 1 2

    By Vigilance,
    • 19 replies
    • 2.4k views

  22. empty bank items

    By MrSpock,
    • 3 replies
    • 279 views

  23. Game crashes after trying to start

    By zivage,
    • 5 replies
    • 1.6k views

  24. DisplayMode Error

    By VonPawn,
    • 5 replies
    • 780 views

  25. help!!!!! item name???

    By coolys7,
    • 8 replies
    • 1k views

  26. Unable to register for a game account to actually play

    By Nivvin,
    • 4 replies
    • 433 views
×
×
  • Create New...