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Technical Support

All technical support you may need will be here.

How to post in this subforum

When posting in this subforum, please do it as follows, this will help us to solve the issue faster.

Spoiler

Guildcard: 42000001
Character Slot: 1
Date/Time: 31/12/2015 - 23:59 UTC -0
Description: Explain what happened.
Comment: This is just an example


Notes:

Guildcard

If the report is not related to a specific account, use N/A.
To see your guildcard in game, open the menu with Home or F12 and select Chat > Guildcard > My Card.

Character Slot

If the report is not related to a specific character, use N/A.
If the report is related to the common bank, you can indicate it with (Common Bank)
The first note of this section still applies, so if you are only reporting the common bank, use N/A (Common Bank).
There are only 4 character slots, use the slots where the problem is if applicable, use only numbers.

Date/Time

If the report is not related to a specific date/time, use N/A.
Please be concise, if you don't remember the date/time, use an approximate.
Post the time with a timezone.

??

If you don't follow this guidelines when posting, we might not work in your report until you correct it.
If you have a question related with this guidelines, please message a member of the staff or send a mail through the Contact Us form.
Do NOT send messages to the staff to report errors unless it's a security problem that has to be discussed in private.

3,865 topics in this forum

  1. Common bank crash

    By Roslin,
    • 4 replies
    • 500 views

  3. De nuevo perdida de items 1 2

    By Henry,
    • 15 replies
    • 1.4k views

  4. ...what?

    By Alex1991,
    • 1 reply
    • 468 views

  5. ? in my bank causing crash

    By Swirl,
    • 6 replies
    • 655 views

  6. RollBack for my Items

    By Joey20,
    • 14 replies
    • 782 views

  7. mag cell didnt work

    By Alex1991,
    • 3 replies
    • 516 views

  8. Need a rollback please?

    By magicmissile,
    • 3 replies
    • 439 views

  9. dragon sacel =?

    By khi26e,
    • 3 replies
    • 508 views

  10. Mille Marteuax.

    By ijhawk,
    • 4 replies
    • 618 views

  11. Unable to use Common Bank

    By ShippoFoxFire,
    • 3 replies
    • 537 views

  12. rollback please

    By Thatguy,
    • 10 replies
    • 688 views

  13. Bug Porfavor Chequen Haber Que sucede.

    By Sacred Blade,
    • 7 replies
    • 761 views

  14. Pwand drop bug

    By khi26e,
    • 10 replies
    • 734 views

  15. Problème :'(

    By hidanx,
    • 4 replies
    • 659 views

  16. new guy in need of assistance

    By Avion,
    • 1 reply
    • 420 views

  17. Lost Items

    By ShippoFoxFire,
    • 0 replies
    • 373 views

  18. Patch Server Connection Failed.

    By ijhawk,
    • 3 replies
    • 673 views

  19. Lame D argent

    By Bianca92,
    • 1 reply
    • 448 views

  20. Bug de itens novamente

    By zelllima,
    • 10 replies
    • 1.9k views

  21. Item Disappearance 1 2

    By DogmaBlade,
    • 16 replies
    • 1.2k views

  22. my equipment bugged

    By khi26e,
    • 6 replies
    • 450 views

  23. Character bank crash

    By Runa,
    • 6 replies
    • 504 views

  24. Perdida de items

    By Henry,
    • 11 replies
    • 800 views

  25. Limiter trouble

    By chuk,
    • 1 reply
    • 484 views

  26. killcount keeps saying 0 with LAME equiped

    By Needlefire,
    • 1 reply
    • 426 views
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